Terms & Conditions

1. About Us

These terms govern the services provided by Kanes Mobile Cuts Limited (trading as "Kane Cuts"), Company No. 16986745, registered at 77 Aintree Road, Little Lever, Bolton, England, BL3 1EP.

Contact: [email protected] · +44 7853 173 290

2. Services

Kane Cuts provides professional barbering and hairdressing services (SIC 96020), including but not limited to: haircuts, skin fades, beard grooming, women's cut & finish, wash & styling, and hair coloring.

Services are delivered in two ways:

• Mobile visits: we travel to your chosen location (home, office, or other). Prices include travel within a 5-mile radius of Little Lever (BL3). A small fuel surcharge may apply for longer distances.
• Rented chair: appointments at our chair in a local salon. Address provided upon booking confirmation.

3. Booking & Appointments

• Appointments can be made via the contact form on our website, by email ([email protected]), or by phone (+44 7853 173 290).
• A booking is confirmed once you receive a confirmation message from us (email or text).
• We reserve the right to decline a booking if we are unable to accommodate your request.

4. Pricing & Payment

• All prices are listed in British Pounds Sterling (GBP / £) and are inclusive of VAT where applicable.
• Current pricing is displayed on our website. We reserve the right to update prices; any changes will be reflected on the site before your next booking.
• Payment is due upon completion of the service unless otherwise agreed in writing.
• We accept cash, bank transfer, and card payments (including via Revolut).
• For coloring services marked with an asterisk (*), the final price may vary depending on hair length, thickness, and condition — this will be confirmed during a complimentary consultation.

5. Coloring Services — Patch Test Requirement

A patch test is mandatory 48 hours prior to the appointment for all new color clients. This is to ensure no allergic reactions occur. We cannot proceed with coloring services without a completed patch test. If you skip the patch test, we reserve the right to cancel the appointment.

6. Cancellations & Refunds

Cancellations by You

• You may cancel or reschedule an appointment free of charge by giving us at least 24 hours' notice before the scheduled time.
• Cancellations with less than 24 hours' notice, or failure to be present at the agreed time and location ("no-show"), may result in a cancellation fee of up to 50% of the booked service price.

Cancellations by Us

• In exceptional circumstances (illness, severe weather, vehicle breakdown), we may need to cancel or reschedule. We will notify you as soon as possible and offer an alternative time at no additional charge.

Refunds

• If you are dissatisfied with a completed service, please contact us within 48 hours at [email protected]. We will arrange a free correction appointment where possible.
• Refunds are considered on a case-by-case basis. If a refund is agreed, it will be processed within 14 business days using the original payment method.
• Refunds are not available for services that have been fully and satisfactorily delivered, or where the client provided incorrect instructions or information.

7. Service Delivery & Fulfilment

Our services are delivered in person at the time and location agreed during booking. The typical process:

1. Enquiry: you contact us via the website, email, or phone with your requirements.
2. Confirmation: we confirm the date, time, location, and service details.
3. Appointment: we arrive at your location (mobile) or you attend the salon chair at the confirmed time.
4. Payment: payment is collected upon completion of the service.

Services are considered delivered once the appointment is completed to the agreed specification.

8. Complaints & Dispute Resolution

We take all complaints seriously and aim to resolve issues promptly and fairly.

1. Contact us first: email [email protected] or call +44 7853 173 290 with details of your complaint. We will acknowledge your complaint within 2 business days.
2. Investigation: we will review the matter and aim to provide a resolution within 14 business days.
3. Outcome: depending on the circumstances, we may offer a free correction, partial refund, full refund, or another agreed remedy.
4. Escalation: if you are not satisfied with our response, you may seek independent advice or contact your local Citizens Advice Bureau (citizensadvice.org.uk).

9. Liability

• We carry professional liability insurance for our barbering services.
• Our total liability for any claim arising from the provision of services is limited to the price paid for the specific service in question.
• We are not liable for outcomes resulting from information you provided that was inaccurate or incomplete (e.g., failure to disclose allergies).

10. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Kanes Mobile Cuts Limited and is protected by UK copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you acknowledge that you have read and understood how we process your personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when published on this page. Continued use of our services after changes constitutes acceptance of the revised terms.